How we collect, use and protect the personal information you give us through this website.
This website is operated to advertise licensed plumbing services supplied by Dr Energy Pty Ltd (ABN 40 679 445 884), NSW Plumbing Licence No. 368473C. We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you complete a form or contact us, we collect the details you give us, such as your name, phone number, email address, the suburb you're in and the plumbing service you need. When you browse the site, we also collect some information automatically, including your IP address and your browser and device type.
We collect information directly from you when you fill in a form or contact us, and automatically through cookies, website analytics and spam-protection tools.
We use your information to respond to your enquiry, to prepare quotes and arrange plumbing services with a licensed plumber, to follow up and provide customer service, and to protect the website against spam and fraud.
We may share your information with the licensed plumber servicing your request, and with the providers who help us run the website, such as our hosting and content-delivery provider and our analytics and email-delivery services. We do not sell your personal information.
We use trusted third-party services to run this site, including Cloudflare (content delivery and security), Google Analytics 4 (website analytics) and Brevo (email delivery). Some of these providers may store or process data on servers located outside Australia.
This site uses cookies to help it work and to understand how it is used. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.
We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. We keep it only for as long as needed for the purposes above, or as required by law, and then dispose of it securely.
You can ask us to access or correct the personal information we hold about you. If you have a privacy concern, contact us first and we'll try to resolve it. You can also raise it with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The version published on this page applies to your use of the site.
Dr Energy Pty Ltd. Call 1300 381 569, or reach us through our contact page.